Everything brokers ask us.
Answered straight.

No. Most members are appointed as credit representatives under Oxcel Pty Ltd's Australian Credit Licence 547719. We manage the ASIC registration of your appointment, the responsible-lending framework, document suites and supervision arrangements. If you already hold your own ACL, you can keep it and plug into our panel, technology and commission infrastructure instead — you simply remain responsible for your own licence obligations.

As a credit representative you operate under the licensee's compliance framework, professional indemnity arrangements, external dispute resolution (AFCA) membership and supervision — you can write loans quickly without carrying the regulatory overhead yourself. As an ACL holder you deal with ASIC directly: annual compliance certificates, financial and organisational competence requirements, your own AFCA membership, your own responsible-lending framework and your own PI cover. Many brokers start as credit reps, build volume, then obtain their own licence — Oxcel supports both pathways and the transition between them.

The industry-standard minimum is a Certificate IV in Finance and Mortgage Broking. Brokers writing home loans generally also complete the Diploma of Finance and Mortgage Broking Management (required by most lenders and industry associations for mortgage accreditation) and hold MFAA or FBAA membership. Finance-only brokers (vehicle, personal and business loans) have a streamlined pathway. If you haven't studied yet, we'll point you to recognised training providers and the mentoring pathway that satisfies association requirements.

Consistent with ASIC's expectations of licensees, we conduct a national police check, credit report and bankruptcy check, verification of your qualifications, and reference checks. If you've previously worked under another licensee, references are requested in accordance with the ASIC Reference Checking and Information Sharing Protocol, which is mandatory for mortgage brokers. Adverse findings don't automatically exclude you — they're assessed case by case, but honesty in your application is essential.

Yes — PI insurance is a condition of operating in the industry. Credit representatives are covered under arrangements coordinated through the licence at group rates (confirmed during onboarding); brokers with their own ACL must hold adequate PI cover that meets ASIC's compensation requirements (RG 210). MFAA/FBAA membership also requires evidence of cover.

Typically 7–21 days for checks, ASIC credit representative registration and initial lender accreditations; experienced brokers switching aggregators are usually fully operational within 30 days. We onboard brokers in every state and territory — NSW, VIC, QLD, WA, SA, TAS, ACT and NT — with remote-first training and in-person events in major cities.

The best interests duty under Part 3-5A of the NCCP Act requires mortgage brokers to act in the best interests of the consumer and, where there's a conflict, prioritise the consumer's interests — including when recommending credit products and assessing a reasonable range of options. It applies to credit assistance on home loans provided by mortgage brokers. Oxcel's platform embeds BID workflows: product comparison records, "why this loan" rationale capture and conflict registers, so compliant files are the default. Finance (asset) broking on consumer loans remains subject to responsible lending obligations even where BID does not apply.

Under Chapter 3 of the NCCP Act and ASIC RG 209, brokers providing credit assistance to consumers must make reasonable inquiries about the consumer's requirements, objectives and financial situation, take reasonable steps to verify it, and assess that the credit contract is "not unsuitable" before assisting. Our fact-find, bank-statement retrieval and serviceability tools generate the inquiry and verification evidence automatically, and our file audits check it before problems arise.

Licensees must have adequate arrangements to supervise their representatives (RG 205). In practice that means: pre-settlement file reviews for new brokers, risk-based periodic file audits for experienced brokers, mandatory CPD tracking, breach and incident reporting procedures, a conflicts and remuneration register, and annual attestations. Audits are constructive — the goal is catching issues before a lender, an insurer or ASIC does.

MFAA and FBAA members must complete continuing professional development annually (currently in the order of 25–30 hours depending on association and membership class). Oxcel's training calendar — lender policy sessions, compliance briefings, masterclasses — carries CPD points, and our platform logs your hours against association requirements automatically.

Brokers handle sensitive personal and financial information, so the Privacy Act 1988 (Cth) and Australian Privacy Principles apply — consent-based collection, secure storage and permitted disclosure only. Identity verification obligations under the AML/CTF Act 2006 (Cth) are met through lender VOI processes and our platform's e-verification tools. Our compliance framework provides the privacy consents, disclosure documents and VOI workflows you need.

Complaints are handled first through internal dispute resolution in accordance with ASIC RG 271 — acknowledgment, investigation and a written response within the required timeframes, with our compliance team supporting you. If unresolved, the complainant may escalate to the Australian Financial Complaints Authority (AFCA), of which Oxcel Pty Ltd is a member. PI insurance responds where relevant. Full, early disclosure to our compliance team is always the right move.

The lender pays commission to the licensee (Oxcel) following settlement. We reconcile it against the lender's remittance statement, then pass your share through at your plan's split — per your membership schedule — 100% with no split on the PLUS membership. Runs are processed weekly and generally paid within 48 hours of reconciled lender remittance. Every dollar is itemised in your live dashboard against the lender statement, so nothing is a black box.

Illustratively: residential mortgages typically pay an upfront of around 0.50–0.70% of the loan (often net of offset balances) plus trail of around 0.15–0.20% p.a.; commercial and asset brokerage is generally negotiated per deal; consumer asset finance pays lender commission plus a broker origination fee. See the earning potential section for worked examples — all figures are illustrative only, vary by lender and product, and are not a guarantee of income.

Most lenders claw back some or all upfront commission if a loan is discharged early — commonly up to 100% in year one, stepping down to around 50% in year two, depending on the lender. Clawbacks are passed through at the same split as the original commission, so you are never charged more than the share you received. Our dashboard flags early-discharge risk (refinance activity, missed trail) so you can retain the client before the clawback lands.

Generally, broking commission is consideration for a taxable supply where you're carrying on an enterprise and GST-registered, and most brokers operate through an ABN entity. Where agreed, we issue recipient-created tax invoices (RCTIs) with each commission run so you don't have to invoice manually. Tax treatment depends on your structure and registration status — this is general information only, so confirm with your accountant.

You do, and it's written into the membership agreement rather than left as a marketing promise. If you leave, your trail book is portable subject to standard lender consent and novation processes, which we facilitate rather than obstruct. The practical caveat every broker should know: portability mechanics ultimately depend on each lender's consent requirements, which is true at every aggregator — ask us to walk you through the clause before you sign.

Yes — because you own it, you can sell it (commonly at a multiple of annual trail) or, on the PLUS membership, access trail-book financing options through panel funders to accelerate growth. Succession and book-sale advisory is available to members planning an exit.

New-to-industry members are paired with an experienced accredited mentor for 2 full years at no additional cost — satisfying the MFAA/FBAA mentoring requirement for new brokers. It includes weekly check-ins, joint client appointments early on, pre-submission file reviews, pipeline coaching and quarterly business planning. Your mentor's job is simple: get you to consistent, compliant settlements as fast as possible.

A structured 24-month curriculum running alongside mentoring: credit policy fundamentals and lender niches; serviceability and structuring; compliance (responsible lending, BID, privacy, VOI); sales, referral partnerships and marketing; and business building — pricing your time, hiring support, buying trail. Sessions are CPD-accredited and delivered live and on-demand, so brokers in any state or territory can attend.

Yes: lender deep-dives, commercial and SMSF masterclasses, scenario workshops on live deals, and quarterly business planning. Experienced members most often use the training program to diversify — mortgage brokers adding asset finance, or finance brokers stepping up to mortgages — with accreditation pathways for each.

Yes, brokers do — but be realistic: your first year is about building referral sources, and income ramps with your pipeline. Every membership bundles your CRN, CRM and PI into one predictable monthly fee while you build, the mentoring program gives you structure, and lead distribution (on eligible plans) supplements — but never replaces — your own business development. No income is guaranteed.

We review your current aggregator agreement with you before you commit — that's where the answer lives. Depending on its terms, trail can often be migrated via lender novation, retained in place with your old aggregator, or transitioned progressively. Our onboarding team manages the lender re-accreditation paperwork and sequencing so your income doesn't gap during the move.

Yes — the Finance + Mortgage membership covers every asset class on the panel: vehicle, leisure and truck finance, personal and business loans, residential and commercial mortgages, SMSF and equipment/chattel asset broking. Diversified brokers typically earn more per client and are more resilient to rate cycles.

Qualified leads generated by Oxcel Finance's consumer marketing are distributed to eligible members by location, asset class, responsiveness and capacity. Leads supplement your own referral network — no aggregator lead stream should ever be your whole pipeline, and we'll tell you that in the discovery call too.

Yes. Members can operate co-branded with Oxcel or, on eligible plans, white-label under their own business name, logo and domain — with Oxcel's licensing, panel and infrastructure working invisibly behind your brand. Trading-name and credit representative disclosure requirements still apply to all customer-facing material, which our compliance team reviews for you.

Centrally, so you don't have to. Policy updates, servicing changes and niche movements across the panel flow into our scenario resources and the AI assistant, and our credit specialists work placements daily — so the answer you get reflects current policy, not last quarter's PDF. For complex or outside-policy scenarios, the desk tests the pathway with the lender before you submit.

Tell the desk early. We track lender service levels across the network's volume, set client expectations with you, and use our BDM relationships to escalate files genuinely at risk against finance or settlement deadlines. No one can guarantee a lender's queue — but you should never be facing one alone.

This is exactly who the network is built for. Shared loan processing takes data entry and document chasing; automation handles status updates, annual reviews and follow-ups; the scenario desk is your credit department; compliance reviews are your second pair of eyes; and live human support 9:00am–6:00pm means leave and sick days no longer stop the business. You stay independent — with a team behind you.

No lock-in contracts and no minimum volume on any plan — 30 days' written notice to change plans or leave, subject to your membership agreement. We do require members to remain active and compliant (CPD, PI, association membership); if life intervenes, you can pause rather than lose your accreditations.

Two layers of support: our AI scenario assistant answers policy and serviceability questions instantly, 24/7 — and real credit specialists, live humans available 9:00am–6:00pm every business day, workshop the difficult files with you, usually same-day. With 150+ lenders and industry partners across prime, near-prime, specialist and private credit, the question is rarely "can this be placed?" and usually "which lender, at what price?"